About Us - Bad Credit Car Loans

Andrew R Howe

02:04 19 Jan 26

I called up some tire places for quotes because the Mr. Tire in Chambersburg quote me around $1,600. I was blown away... that Mr. Tire would charge so much, since the MSRP of the tire I wanted (Michelin Defender 2) is easily available on the internet. I was basically going to pay Mr. Tire $700-$800 for 4 tires of labor. They even tried to sell me an oil change (why???) and an alignment (my alignment cannot possibly get any better than it is now).Then, I called up Keystone Ford in Chambersburg. I got a very good quote, I won't say what it was because it might have been "too" good to get me in the door, but regardless it was a very good quote. Much more importantly, I got up to $200 in rebates through Ford. I felt so well treated by the service staff as well as the technician Zachery Coulter, whom I made sure to tip after he brought me in to show me something wrong with the tire pressure monitor. The service staff member, Kirk Gosira, was also particularly helpful; he spoke to me with such respect and kindness and even took me out to my car to show me some facts about it. They did a free inspection of my vehicle as well (though it wasn't thorough, I didn't even pay for it, so it was a kind gesture).I was extremely impressed by the entire experience, as well as the insane rebate I got along with the low labor cost. Again, I think my labor cost was particularly low this time, but I don't think there's a single place I could have a more thorough treatment for that amount of money. I am astounded by this tire shop and I will make sure to spread the word.Kudos to Zach and Kirk!read more

Lydia Lewis

14:05 15 Jan 26

We worked with Steven (and a few other people) and it was a great experience all around. Everyone was very polite,... kind, helpful, knowledgeable, and kept us informed of the progress every step. I even called after buying about questions and they helped us. They were also very family/kid friendly. We went for a specific car and didn’t get any additional sales pitches just helpful with what we wanted. I highly recommend looking here, and we will again when we need another car. I wish we were closer to try out the mechanic. It’s a small, but nice dealership.If you are buying from VA, I highly recommend you get your own tags done at the DMV. There is at least a 6 week delay from dealerships from when the DMV receives paperwork. This is not Keystone’s fault by any means, they sent everything very quickly. Keystone Ford told us it would take a while and they can’t do anything about it or see progress like they can in other states, unfortunately. If you can, just do it yourself in 20 mins to save worry about the tags and delays. VA DMV is in no rush for this matter.read more

Ron Smith

23:12 13 Jan 26

Keystone Ford is the only dealership I’ll go to to get my vehicle service. The staff is friendly and the service is... always done right the first time. I have never been turned away because they didn’t have enough mechanics or they were too busy. It’s worth the time and money to get it done right the first time. Thanks, Keystone.read more

Maria Balan

18:28 08 Jan 26

I recently purchased a used 2024 Honda CR-V Hybrid from Keystone Ford. I want to start by saying that everyone was very... friendly, and at the time of purchase I was happy with the buying process itself.Unfortunately, the very next day after taking the car off the lot, serious issues began. The vehicle shook badly on startup, and the heating system stopped working. These are not minor concerns, especially on a newer vehicle.After taking the car in for service, it was found that the vehicle had a coolant loss and a head gasket failure, along with engine roughness at idle. The repairs included (but were not limited to):• Head gasket replacement• Coolant system repair and bleeding• Engine oil and filter replacement• Head bolts, seals, and gasket kit• Brake cleaner and sealant• Diagnosis confirming coolant entering the cylinder and engine issuesThis is a major engine repair, not a simple fix. Had the vehicle been properly inspected or test-driven before being sold, the shaking on startup and the non-working heater would have been obvious. This raises serious concerns about whether a full diagnosis was done before selling the vehicle.I have spoken with Noah multiple times and requested an extended warranty simply for peace of mind, as this situation has been extremely stressful. I was told that warranties cost “thousands of dollars” and could not be provided. However, I spent thousands of dollars purchasing a vehicle that already had serious issues, which were not disclosed to me at the time of sale.While the staff was friendly, selling a vehicle with undisclosed engine and heating system problems is unacceptable. I am very disappointed in how this situation has been handled after the sale and feel this could have been avoided with proper inspection and transparency.I hope this review helps future buyers ask the right questions and ensures better quality checks moving forward.read more

erick atayan

14:59 01 Jan 26

I am absolutely pleased to say I have had a tremendous experience and love my new truck! Ira was an absolute pleasure... to work with and made the entire process seamless and immediate. I’ll be back soon! Thank you!read more

Alexis Bradley

06:10 11 Dec 25

I can’t say enough about the kindness, communication, understanding, guidance and support I received from Frank at... Keystone Ford! Not to mention the immediate warm welcome from everyone there from the moment I walked in. No one was ever to busy to greet me. I am a very busy caregiver who had been looking and losing out on cars for about four months because of my very hectic schedule. I saw the car I was interested in, listed on their website at such a great price, so I reached out and the phone was answered right away.The gentleman that answered would turn out to be Frank. One of the kindest, friendliest, knowledgeable most genuine and accommodating person I have ever met. I was absolutely blown away with the level of communication and support to ensure that I could secure the car I wanted, even on days I had to reschedule because of work and the fact that I live and work about two hours away. Frank was very knowledgeable open and honest. I have never had such a calm, comfortable, straightforward car buying experience ever! Chase in finance was equally as personable, kind, and caring.I’ve had so many compliments and questions about my new car! Every single time I’m stopped, I tell people about Keystone Ford. I also have a couple of friends who are looking for new cars and I have been bragging and encouraging them that it’s so worth the 2hour trip. In my four months of searching, nowhere was as straightforward, transparent, fair, and kind as Keystone Ford.Buying a car is such a major purchase and with so many options, sometimes it can be really overwhelming. Especially if you’re someone like me who only has one day off. I found that other dealers lost interest in helping me because of my busy work life. I really needed someone who wanted to help me. Frank never lost interest, he kept in touch and did everything he could to communicate and be accommodating.My experience was more than great customer service, it seemed natural and effortless to these gentlemen. They truly enjoy being of service and helping you find the very best fit for what you’re looking for within your timing and budget. Whether you are local or a couple of hours away, it’s definitely worth it, to work with people who love what they do and who really care about the the people they serve. I am truly, forever grateful. I absolutely love my new car, it’s everything I wanted and I get to be proud of the kind of people I purchased from.read more

Landon Martin

20:16 06 Dec 25

I went into keystone ford and was met with smiling faces all around, Ira our salesperson was excellent! He showed us... exactly what we came in to look at and took into account our budget and was able to get the car for what we wanted! Great service all around, I will be coming back here for my next vehicle!read more

Emily Rose

20:31 28 Nov 25

Ira was fantastic to work with! He made this difficult and long process, easy and fast! He did everything he could to... make sure I got my vehicle that day, even with my difficult situation. Wonderful experience. Wonderful people. Can't praise it enough!read more

Sabrina Michelle Belle

22:01 22 Nov 25

My Mom wanted to upgrade her vehicle from a late model Hyundai to a much newer Dodge Charger with low mileage. They... presented various options for lowering her monthly bill which she appreciates. The overall experience was really positive.read more

Shannon Hartley

23:03 15 Nov 25

We purchased a used car through Keystone Ford and worked with Shelly. They were very transparent and Shelly was great... to work with through the whole process. I thought it would take multiple trips to purchase a car and they made it happen in one evening! Would definitely recommend them to anyone.read more

Alison Peters

17:12 10 Nov 25

My husband and I bought a truck from Keystone. We live 5-6 hours away depending on traffic. I wasn't able to go but... they got my husband in and out in just under 2 hours. Taylor was our salesman. He explained to me that everyone was super nice and courteous. The truck was detailed prior and they filled up the tank while he waited. Top notch!read more

Rose Herbst

23:59 07 Oct 25

UPDATE: Logan called and explained there was miscommunication on their end and took care of the paint blemishes they... agreed on! Keystone ford gave me a rental and full tank of gas while my car was getting worked on. They held themselves accountable which I appreciate. Thank you keystone Ford!I bought a 2013 Honda Fit on September 17th. Craig and Logan came down in price with the condition that they would fix the big scuff on my front bumper (we both signed paperwork for this). I picked it up the following Friday and they fixed 2 areas of paint EXCEPT for the front bumper spot that we agreed upon. I expressed my concern when I picked up the car and Craig assured me he would get me in shortly. Logan told me he would follow up with me this past Monday and I have heard nothing since. I’ve reached out via text and phone calls and all have been left unanswered. Do NOT take what Keystone Ford says as truth. They do not follow through. I wouldn’t recommend.read more

Amy Stahl

20:49 02 Oct 25

I bought a Mustang from Logan he was really nice and helpful and Doug Boom Stahl hooked me up with a great deal! I also... dealt with Don from the Quick Lane and he is awesome as well! I recommend going to Keystone Ford for a great deal! Thank you all for the great experience!read more

Mason DeShong

21:36 23 Sep 25

Love Keystone Ford! I highly recommend you deal with Ira! He was super helpful and knowledgeable of the vehicles. He... was super friendly and helped guide me through the entire process and ensured I was 100% happy with my purchase.read more

Randy Fry

11:04 17 Sep 25

We were traveling through the mountains and my truck broke down. These people were very professional and although just... traveling through, they recognized the importance of our limited timeline. Not only did they have a car service to pick us up, they were communicating clearly the remedy of our truck problem.The service was amazing and the people in service very kind and professional. In speaking with some locals they highly recommended this dealership above all others for these reasons.I felt they not only diagnosed the problem but went extra steps to make sure the truck was sound to continue our travels.Great company and so appreciated their help !read more

Jason Paige

22:32 04 Sep 25

Ira Moody is an amazing salesman and was extremely helpful/patient with us. He and the Keystone team maintain a very... friendly, down to earth, and easy going atmosphere. Keystone has a pretty decent wide selection and Ira didn't hesitate to show us everything. He was excited to test drive with us and made it such a pleasant experience. Thanks for all the help!read more

Rob Blumling

20:43 02 Sep 25

August 30th, 2025 I went to Keystone Ford to look at a 2022 F-350. My salesman Brandon Adkins was everything you could... want from a car salesman. He made sure I got everything I was looking for. I wouldn't hesitate to buy another vehicle from Keystone and definitely recommend asking for Brandon if you go in to look for a new vehicle.read more

Isaias Maqueda diaz

22:41 20 Aug 25

We are so excited to have work with Brandon and be able to purchase are tahoe! He was a great sale man. He answered all... are questions and was very patient with us! If you are in the market for a new car go down to keystone ford and see Brandon!read more

Cheryl Willis

17:44 15 Aug 25

Bought a used Ford vehicle and couldn't be happier with the experience. I found a Bronco Sport on autotrader, reached... out to them for more. I added for their best price which was good and fair but I couldn't quite meet it. They worked with me that I could so I drove the 2 and a half hours to get the car. Stephen M. made everything easy. He was super pleasant, helpful and explained everything thoroughly.read more

Brandon Jones

15:28 12 Aug 25

I'd like to thank Mike and Trish for the sale of our 25' explorer. They went above and beyond to make it a great... experience. Quick, easy, and great communication. They followed up with us to provide all options and it led to a deal. Thanks again.read more

Nathan Francis

00:31 08 Aug 25

Shelly was a wonderful help and even more wonderful person. She was able to help me secure my Hyundai Elantra quickly... and effortlessly. Highly recommend stopping here. Great customer service and support!read more

Frankie Bumbaugh

20:32 30 Jul 25

Shelly Roman was fantastic to work with! She was detailed, listened carefully to my needs and delivered better terms... than I expected. She got the deal done smoothly & efficiently - I would easily recommend her to anyone searching for a car!read more

Scarlette Harrison

20:16 30 Jul 25

Me & My husband is very happy with our purchase here at keystone Brandon was very helpful him and the finance team was... amazing WE DID NOT walk away disappointed will not be going anywhere else definitely ask for Brandon he was very patient with with me an my husband as we was undecided on what vehicle to get.read more

Mark Crutchfield

19:09 16 Jul 25

I could not have been more pleased with my purchase experience with Ira Moody at Keystone Ford. Ira and the... sales/finance manager worked with me to not only meet my vehicle needs but price and payment. This result will keep me coming back to Keystone Ford. Thank youread more

Tye Fickes

23:27 14 Jul 25

If you plan to drop your vehicle off for an oil change they will do it very last of the day. 3 times so far I’ve had... 8am appointments an each time I got a call at end of there work day right before they closed that my truck was ready. What’s the point of scheduling a time if they don’t do it in the order it arrives? People do have other things to do in a day. If it’s going to take all day it should be noted when you select drop off.read more

Paulie Gladfelter

13:53 12 Jul 25

Steven was my salesman. He was very knowledgeable about the vehicle I wanted. He showed me everything luxury my... Maverick came with. He kept asking if I had any questions. Steven told me if I drove it for a few days then had questions to please contact him. I'm all about luxury. This Maverick was a special order and the person who ordered it decided they didn't want it. So I bought it. Steven kept me informed on every step of the process. I wasn't left sitting there wondering what was going on. Steven even hooked my phone up to the Maverick and explained every aspect of the Ford app. I had a wonderful experience the day I bought my Maverick from start to finish. When I first went inside the dealership Steven even showed me where the rest room and vending machines are. Now that's customer service!read more

Carlos Flores

22:13 09 Jul 25

I’d give zero stars if I could. First of all, the truck got delivered to me in Texas. Everything seemed fine until it... got unloaded and I started it. The gauge instrument cluster doesn’t work. It won’t turn on. It’s been a week. Second day of owning the truck, the truck didn’t turn on. And the check engine light came on. I get no help. All they say is “take it to a local dealership to get it fixed”. Well no dealership can get me in for months. Or they have to take the truck for months on end. I got screwed big time! Stay away from this place. Will be contacting a lemon law attorney.read more

KAREN CARBAUGH

17:46 28 Jun 25

Shelly Roman was such a patient, helpful, and kind sales associate. She took the time to ask important questions to... know what our personal needs were for a vehicle and made sure we were satisfied with our choice. Also, they worked to our financial expectations, which made our purchase all the more rewarding. Thank you, Shelly and Keystone Ford!read more

Arianna Ogle

22:26 23 Jun 25

We had a great car buying experience with Duane! He made the process quick and was respectful of our time. He went the... extra mile when we were unable to drive off the lot with car on Saturday & made sure the car was ready and delivered to us that Monday.read more

Amy Pei

14:02 21 Jun 25

I had a great experience at this dealership. Brandon in particular was fantastic—he was very responsive to all... questions and made sure we felt confident with our sale. We were highly impressed with his transparency and professionalism. Highly recommend!read more

Keith Miller

22:53 14 Jun 25

Bought a new Bronco last week. I absolutely love it. Salesman Duane was very friendly and knowledgeable. They had... employee pricing and I did not have a trade in, so the process was very easy.Would recommend Keystone Ford for your vehicle needs.read more

Mylittleguyandme

01:35 06 Jun 25

Always a great experience when Keystone Ford comes to pick up my car fo my oil change. Whether I'm at work or at home... there is always something there at the designated time. They are always fast and efficient. I never have to worryread more

Kami Kump

16:41 02 Jun 25

Keystone was wonderful to work with! We worked with Duane from sales and he made sure we got everything we were looking... for. He was kind and made sure our kids were taken care of too since they came along with us. We even had a minor issue right after with the car (paint) and he got us scheduled to come in and get it taken care of right away.read more

Kimberly Bain

02:06 17 May 25

I highly recommend Keystone Ford. I bought a 2021 Ford Bronco Sport a year ago. From my salesman to the Service... Department, they’ve all treated me fair and with kindness. Their Valet Service is a value-added bonus when I can’t get the car to the dealership myself.read more

keith stoner

19:53 21 Apr 25

Got my truck in a very quick and timely manner. Service advisor Jessica Englert was great with all my phone calls and... questions. Highly recommend her as well as very pleasant and accommodating. Dave Stokes the technician fix the problem quickly.read more

Kinsey Gassaway

02:13 19 Apr 25

I left a very good review the day we bought our Jeep Rubicon on 3/8. The sales guy was amazing. But a week later we... noticed that it was leaking oil. We waited another week just to see if maybe it’d be fine.. But another week went by and continued to get worse. My fiancé called the dealership and talked to a manager that told him he’d talk to their service manager. My fiancé even sent them pictures and told them what he thought it could be. Manager replied back and said that “the service manager is not overly concerned that it wasn’t leaking drastically” Now over a month later it is continuing to get worse. Being in the automotive industry, I’ve never seen a dealership not want to own up to something that could’ve been fixed before selling the vehicle. Buying a vehicle from a dealership and already having issues with it a week in is a big red flag. I attached a photo of the leak. I’d recommend not buying a vehicle from here. I thought the vibe felt like a small dealership that actually cared about their customers, but I guess I was wrong about that! As I see the owner replying to other bad reviews, I want you to know we reached out to try to handle this issue with the dealership directly before resulting in this bad review.read more

WarPug Graphics

00:51 19 Apr 25

Duane Keyser provided excellent customer service as did the entire staff. Highly recommend Keystone Ford of... Chambersburg.Thank you!Mikeread more

Renie Joie Penna-Couttenye

16:02 15 Apr 25

I have always had reservations about dealerships since I usually buy private party- but I have nothing but good things... to say about my experience here. At no point did I feel pressured, in fact- just the opposite. Andy, Logan, Noah- they were all so patient, worked with me and gave me all the information I needed to work through a difficult decision. Next time I am looking for a car/van/truck (they have it all), I will check here first! HIGHLY RECOMMEND.read more

Todd Coblentz

23:45 08 Apr 25

Visited the dealership looking for a specific truck and was pleasantly approached by saleslady Carol. She was most... helpful and knowledgeable with the questions I presented. However, I thought it was quite odd and unprofessional for another salesperson to approach us. Duane, the salesperson appeared to me as he was competing for a possible sale. Sadly, I won't be back.read more

Ann-Marie Boyne

13:33 04 Apr 25

Duane was a great salesperson that got me into the exact vehicle I wanted and delivered it to my house. Top notch... experience !read more

Deku Marnoma

20:14 01 Apr 25

I would love to say that I had a good experience with this dealership, but the customer service just completely soured... my opinion of Keystone Ford. I had a horrific call with someone named Steven who was incredibly condescending and unpleasant. If you are a woman DO NOT SHOP HERE…. The men do not respect women. If you must shop here and you have the misfortune of talking to Steven first… ask for a different salesperson. I couldn’t even get past a phone call without feeling undervalued as a customer.read more

Crystal Harbell

23:48 19 Mar 25

Excellent Customer Service. I recently purchased my 2018 Kia Soul from Keystone Ford. I had my car in for needed... repairs in service. Rich Knott was very helpful and went above and beyond to make sure that my vehicle was properly diagnosed and repaired. I feel extremely satisfied with the service that I received at Keystone. Also Doug Stahl was very helpful and courteous. Thank you Keystone Ford.Crystal Hornbakerread more

Nancy Mc

02:57 23 Feb 25

I had a minor problem while driving through the area with my vehicle. I called Keystone Ford. They got me in... immediately. Diagnosed the problem, offered me a loaner so I could continue business in the area while they fixed my car. The waiting area had vending drinks available. My car was fixed and ready in no time. They thoroughly explained everything to me. I was so relieved and level of customer service was above and beyond. Thank you Keystone!read more

Clarence Ernde

21:42 20 Feb 25

Keystone treated me and my wife very fairly when we purchased our new Bronco Sport on February 17, 2025. You know how... you feel very comfortable around other people that treat you with dignity and respect not like someone that is going to spend money.I would highly recommend Keystone Ford if you need to buy a vehicle.read more

Michelle Stellfox

16:51 01 Feb 25

We drove 2.5 hours to purchase our Bronco. We dealt with Austin, and he was very helpful and made the entire purchase... and experience smooth and pleasant. Totally recommend this dealership for your Ford needs!read more

April Naill

20:31 27 Jan 25

I recently purchased a 2024 Ford Bronco from Keystone Ford, and it was an AWESOME experience! The team was fantastic,... but my salesperson was the real MVP. They were knowledgeable, friendly, and made the whole process smooth and fun. They didn’t just sell me a Bronco—they sold me a dream! I left with the perfect vehicle and a smile that lasted all day. If you’re looking for great service and even better people, Keystone Ford is the place to go. Highly recommend!read more

gighe gighe

23:48 17 Jan 25

Keystone Ford is the best full service dealership on the east coast. I've been their customer for decades and have... always received excellent service & treatment from their employees. TyJohnsonread more

Daniel N

17:21 22 Dec 24

My friend purchased a used Honda from this dealership two years ago. I was recently checking her fluids and noticed... that there was no cap on top of the transmission. After speaking to the service manager who was excellent, he took care of everything. My friend was told That they replaced the transmission fluid and also a new cap was purchased. Approximately one month later I was looking at my friends car to make sure that everything was done properly, and to my surprise the transmission filler cap was still not on and so the transmission is left open with the fluid exposed to contamination which can decrease the life of the transmission, a very expensive repair! I'm attaching a picture, there is a cap laying on the top of the transmission which probably blew off as it is not a genuine Honda cap. The real reason I was looking this time was because the last time I noticed when they changed her oil that the overflow tank had no radiator fluid filled between the two lines. After the oil change and transmission fluid replacement, apparently they still never checked the radiator fluid because the overflow tank is still empty. I can't recommend this dealership for service or sales.read more

Travis Gray

01:19 02 Dec 24

Found my retirement truck here. F250 Lariat Tremor. Just an amazing truck. Luke the salesman is a great guy and very... cordial and accommodating. Military veteran and upstanding young man. Appreciate the help from the whole team working with me to get the purchase done.read more

Jimmy Segall

20:34 25 Nov 24

Had an excellent experience purchasing a new vehicle at Keystone Ford.Our salesman Frank Blood was very knowledgeable... and helpful!Collin Banks, the finance coordinator was also very professional.Overall great experience!!!!read more

Kolby Buterbaugh

21:49 09 Oct 24

Jessi got my fusion in 2 days after calling in about a recall issue. She pointed out I had another open issue they... could address.Good communication and work performed in a timely manner.Thank you!read more

Jeff Scandinaro

20:07 12 Sep 24

Great place to get a new Ford, Austin Branchman went above and beyond to make my purchase easy and fun. He did the... little things like making sure I got the sun glasses I had accidentally left in my trade vehicle. See him if you're looking for a new Ford.read more

Ryan Wetzel

19:56 11 Sep 24

Logan was my salesperson. Everyone was helpful throughout both times buying vehicles and got exactly what I wanted... without beating around the bush. Also got good help from Jack with appraising and helping out with my trade in. When I dropped off my car for appraisal I had a loaner car ready for me within minutes saving me from finding a rideread more

Spencer Bailey

00:06 08 Sep 24

The best Ford dealership in the area, period. I've been through around 8 vehicles in the last 6 years, some new, some... used, and this was hands down the best experience I have had buying a new vehicle. Huge shoutout to Austin Branchman - what a great salesman. No pressure at all, good conversation, very transparent and honest. Had no problem communicating and giving me numbers via email and text. We worked out a great deal on my new F-150 and I was very pleased with the value I was able to get for my trade. Overall a 10 out of 10 experience - wouldn't change a thing! They have proven that getting a great deal on a new vehicle doesn't have to be hard. Thank you Keystone!read more

Brandon Deitch

15:34 07 Sep 24

Found a great deal on a used vehicle using the internet. The car sold itself. The staff was friendly over the phone... and in person. Unfortunately, there wasn't a lot of consistency or knowledge about the vehicle when it came to its history or recent services. The vehicle we bought has an 8/25 inspection sticker but when we drove it home 2 lights were not working properly or at all. Secondly, we were given a key that says 2/2 but they weren't sure where 1/2 was located. When they find it, they will mail it to us... this was concerning.What's good?The dealership honored the price online without a trade in nor the financing special so we were still able to get the vehicle at a great cash sale price. They also performed a free emissions test for us even though they are not in a county that requires it but we are. The sales manager was very polite and kind.read more

Amy Brulo

00:54 06 Sep 24

My husband and I went to test drive a truck at Keystone Ford and I was the best experience we have ever had at any... dealership in our lives. Everyone was welcoming, informative and most of all, not pushy. I just want to say thank you to the team at Keystone Ford because you made our day looking for our next vehicle a good one instead of a stressful one.read more

Kimberli Strong

18:25 01 Sep 24

The entire team was friendly to work with! Sales paid attention to details and finance was ready for a timely process.... Very satisfied with our overall experience!!read more

Ann Rowles

11:39 30 Aug 24

Logan really made choosing the Bronco very easy. Special guy to work with No pressure and was glad to... answer questions. Everything was very new to me because the vehicle I traded was 17 years old, very basic. I told Logan I did not want a lot of extra things to deal with that I did not understand and he helped me and I got just what I wanted. The trade price I felt was very fair. I would definitely recommend Keystone Fordread more

Zach Hobbs

19:44 10 Aug 24

Recently purchased my 2nd vehicle from Keystone Ford! Austin and Kim were phenomenal to work with. They helped make... sure we had everything taken care of. Their administrators made sure our registration was transferred smooth and were out the door happy. Definitely your best choice in Chambersburg if you are looking for a new or used car!read more

Marin Coldsmith

18:58 07 Aug 24

I am so disappointed in the experience I’ve had with Keystone since purchasing my vehicle from them less than a year... ago. I’ve had several engine codes and performance issues with my vehicle. Everytime I take it in to ge looked at, I get a runaround story, misdiagnosis, or am told that everything is fine and to just keep running it until a code comes on and take it in again. I’ve never been offered a loaner during any of the 4 visits I’ve made there in the last 5 weeks, including being told today I couldn’t get a loaner when I asked. I still have no answer as to what is going on with my car after 4 visits and paying hundreds of $ replacing a part in which they gave us a wrong diagnosis. Just so frustrated that they can’t figure out what’s going on with my Ford vehicle that I bought from them less than a year ago!read more

regina crawford

20:10 19 Jul 24

I would like thank the whole staff at Keystone Ford for the amazing customer service. We were traveling with our camper... for the weekend and an hour and half from home. We stopped because we were having trouble with the engine. They immediately took care of us and fit us in their schedule. They were ao accommodating to our 3 dogs allowing us all the customer lounge. Even providing water on this hot day to our dogs. They all truly went above and beyond today. A huge shout out to Jessica and Dale. (Sorry Josie was hearding you lol)You got us back on the road quickly. To the receptionist (so sorry I didn't get your name) thank you for the water for the dogs and being so sweet. You don't often see this type of customer service anymore. You all should be proud!Joe and Regina Adamsread more

Mark Routson

13:35 04 Jul 24

We are very happy with the overall experience at this dealership. The staff was extremely friendly and helpful. Our... salesperson guided us to the vehicle that would meet our needs and gave us advice on options that we didn't even think about.read more

Toni Senn

18:05 03 Jul 24

Ben was excellent in helping me find a vehicle that was a good fit and making sure it was within our budget. They were... great in working with us to give us what we were looking for. Colin was also very helpful and friendly. We’re very happy with the vehicle we purchased and the service we received.read more

Craig

23:48 21 Jun 24

Great experience buying a used car. No games and super nice staff. Colby was responsive and helped make the deal work... quickly. Very happy!read more

Bobby Tremmel

17:16 18 Jun 24

Bought a 2024 Ford Mustang GT Premium a couple months ago. Got in the car a couple days ago, had to car running with... the heat on for about 3 minutes and heard a loud pop behind me. I looked back and seen that my back window was completely spidered and eventually fell through. I called Keystone Ford because I still have the factory warranty and paid extra to have all of the coverage on the vehicle. They gave me the run around about having it towed, investigated etc...WITH THE FACTORY WARRANTY. Didn't offer to take care of it right away or anything. I came in here never haggled on the price of the vehicle. Was nice and understanding of everything. I had to go through my insurance company with a 500 dollar deductible and 150 to overnight the glass so I can have it done. Thank god my daughter wasn't in the back seat when this happened. I was thinking about getting a cobra next and now I won't be coming here, that's for sure. Thanks for helping a customer that drove 2 1/2 hrs away 4 separate times! Appreciate it..read more

Trayer Stoops

20:03 03 Jun 24

Easy experience, Salesman was able to find the truck I was looking for. I have purchased several vehicles from the... dealership.read more

Zachary Heefner

03:22 28 May 24

Me and my wife had our hearts set on a 2023 explorer st. Keystone ford had the exact color and spec we wanted. We... showed up memorial day and met with Austin Branchman, needless to say he made the car buying experience painless and fun for once! Im a fellow service member and I don't like games. Austin understood the assignment and got to work right away with our trade in. I was test driving our new vehicle within 15 minutes of being through the door. That is what I call excellent service. Me and my wife walked away with the suv of our dreams and with the best deal and warranty any family could ask for. please ask for Austin when visiting keystone if you want the fastest car buying experience in the tristate area! Thank you to the team at keystone ford for getting us a great deal and a great experience!read more

Marc Geise

14:27 23 May 24

NOBODY READS 5 STAR REVIEWS...but they should!If it wasn't for Sales GM Cody following up on what appeared to be a ... deal dead in the water and the commitment to absolute customer satisfaction by sales specialist Austin Branchman, I wouldn't be rolling around in the truck that I have always wanted. Austin went the extra mile and even came in on his day off to make sure the deal went through efficiently and smoothly. I traveled 3 hours one way to shop at this dealership and wouldn't hesitate to do it again.read more

Amy Weber

12:26 09 May 24

I called and left a message for the service department regarding a recall on my Fusion. Waited for a few hours for a... returned call back. Called again and no answer. Had to schedule my car at another dealership further away from my home. Not a great way to gain possible new customers. 😕read more

Chris Linard

16:42 09 Apr 24

I was very anxious about purchasing a “new to me” vehicle from a dealership. As soon as I met Austin, I found that I... was worried unnecessarily. He was very easy to work with. He listened to what I wanted and didn’t try to talk me into anything else. It helped that he got our sense of humor and just enjoyed the ride spending time with us. Kindness does matter!! Thanks Austin, someday (hopefully not for a long time) I’ll be back! In the meantime I’ll share my experience with others. -Chris L.read more

David Carlson

02:26 04 Apr 24

Very poor example of caring about customers after the sale, zero communication.I bought a used truck from them with a... warranty, 10 days later the transmission lines blew and left us stranded. I tried calling the dealership, and was forwarded to a voicemail, so I had to leave a message. Nobody returned my call because I am over 3 hours away and I'm sure they didn't expect me to pursue anything.I ended up towing the truck to the dealership myself and whenever I got there it was a mad dash to try to get out of the warranty. Eventually they agreed to "fix" the truck.I dropped the truck off on a Monday and heard nothing until Friday. Friday I was told the truck would be ready the up coming Monday or Tuesday. I received no call Monday, Tuesday, or Wesdnesday so Thursday afternoon I called and find out that the truck was finished on Tuesday and they did a 3 mile test drive (not long enough to see if the issue was fixed properly).So I drove 3 hours again back down to the dealership that Friday and paid what I needed to pay. It was right before closing. I got out of town and my truck started to shudder. A transmission issue that occured from the lines blowing. They were already closed so I limped it home and sent an email to Eric that night telling him the issue and to please call me Monday, it's Wednesday evening and they never responded. Now I have over 21 hours of driving to and from this dealership and a truck that isn't safe to drive. By far the worst communication out of any dealership I have worked with.read more

Ed Wendell

13:18 24 Mar 24

Amazing experience at Keystone Ford! Austin Branchman was my Sales Representative and he was just amazing from our... first call to post delivery! I have never had an honest, easy, and perfect car buying experience until now! I drove 200 miles to pickup my car and it was worth every mile! Amazing sales team! - Thank you Austin!read more

xx1derqueeniexx

20:46 20 Mar 24

We have a 2017 Ford Escape, purchased at Keystone Ford in 2018. we were told that since this was a pre owned vehicle... with only 3k miles on it, it would carry a 7 year warranty to us. The Engine has failed and Keystone ford and Ford motor company, refuses to honor our 7 year warranty. Engine may need replaced at a cost of possibly 8k and they all refuse to help pay for the bad engine and/or repair it. Ford knows that may of these engines were bad from new and refuse to correct the problem and repair the bad ones. Any help glady accepted.read more

Corey Morgan

16:29 14 Mar 24

Was between 3-4 dealerships looking at different vehicles, but Colby and Cody made the experience EXCELLENT to make an... informed decision. Kudos to them for being awesome! Looking to order a vehicle from them down the line, would buy here again!read more

Lex Bard

01:03 26 Feb 24

This is a wonderful place to buy a car! Colby is a great sales person. He’s motivated, energetic, and intelligent... really works through everything with you and is very helpful. Cody is a really decent down to earth and honest Manager. Alex the finance guy is also really cool. All in all the Keystone experience is a great experience. I highly recommend this place.read more

Chris Mills

00:40 24 Feb 24

🍋BEWARE LEMONS 🍋 They sold me a lemon. Bought used vehicle 6 days later engine blown. I got a loaner but been about... close to 3 months now. Gave me 2 options trade out and pay more for another vehicle or replace engine with used. Absolutely no keystone kindness. Everyone very curt and will only do the bare minimum. Over a month complete radio silence after several calls and they make me feel like I'm a burden instead of a paying customer that screwed. Let ya know how things turn out. Incompetence from management sales to service. In the meantime I recommend staying as far away as possible.read more

Austin Lawrence

05:07 20 Feb 24

I recently purchased a Bronco from Keystone Ford and it was a smooth experience, from handling my trade-in to signing... paperwork. Austin was my sales person and took the time to answer all of my questions/show me a couple of other Broncos on the lot.My first Ford experience was a great one, would highly recommend Keystone Ford! If you want to buy from a family owned, local, down to earth dealership, this is the place.read more

Peter

20:48 05 Feb 24

Absolutely Horrible after sales experience with ZERO support for their screw ups. They screwed up my extended warranty... contract. When I took my vehicle to my local Ford dealership for warrantable repairs they showed me where the mileage was put into the system wrong at time of sale. I then contacted Hagerstown Ford and was told they could not pull my information up immediately. Given them the benefit of a doubt I gave them my information and asked for them to look it up and call me back. 1 Week, no call backs. I called again and got ahold of Michael Branson and shared my information with him. He was very off putting immediately and blamed other people and said he would see what he could do, (I'm sorry its such a big deal to fix your own screw ups ) He asked me to email over the information I had and I said I would and asked him for a response to my email when he received it. He said that he would. He has yet to respond over 5 days later and has not returned any of my voicemails. It's very clear to me now that once they get your money in Finance, they are done with you! Since they can not be bothered to fix their screw ups, My next call is to Ford Co. I wish I could take back all of the positive things I said about this company. GO SOMEWHERE ELSE!!!read more

T P

21:40 17 Jan 24

Chase and Brad did a great job getting my paperwork, title and tags together in a timely manner.Keystone Ford agreed... on a price that fir my budget on a used pickup truckThxread more

Arlene Knighten

14:54 10 Jan 24

My husband and I want to thank Quick Lane, Keystone Ford they are so professional and personable. If you got a problem... with your vehicle they will find it and fix it. Great people 🇺🇸read more

Hippie Dave

15:53 07 Jan 24

Courtious, respectful counter person, and a knowledgeable mechanic on my car. Knowing I am an aircraft mechanic and... expressed my needs for the visit, I was treated fairly.The mechanic personally shared his findings and recommendations with me, we arrived at the proper fix and my car was completed.I noticed the shop at Keystone Quick Lane is very clean and tidy, a reflection of their work attitude.Tired of being ripped off with inferior aftermarket Chinese junk, I went to a Ford dealer and paid a few dollars more for quality USA made Ford parts.My daily work vehicle is perfect!Thanks KeystoneUPDATE: On a recent service I got a call from the manager inquiring how my latest visit went. I explained the reason for my visit and the manager refunded my service charge without me even requesting it! Now, how often do you find that kind of service? Thank you Keystone Quik-Lane!UPDATE: Sway bar bushings require the lower subframe to be lowered. The mechanic at Quik Lube encountered rusted brackets and bolts that required a penetrant soak overnight.The mechanic gave me a ride home and finished my car first thing the next morning!Certified Auto Mechanics at Quik Lube saved hard to find brackets and hardware saving me the additional cost of replacing accessories.The counter honored their estimate and even though the job ran over in hours, I paid a very agreeable cost for another professional job.read more

Johnna Helman

00:30 30 Dec 23

Wednesday I was second in line. I decided to drop off for oil change, inspection, new wiper blades, and recall fix. I... told the counter guy that I would need by end of day and didn’t mind the waiting customers to be helped who got there right after me. I get a call around 3:30 pm that my 2021 explorer failed. I was told one strut failed but best to replace both rear since it would need alignment twice if done a year apart. So after being told $800 I chose to do both. Parts were to be in next am for pick up Thursday. At 4:45 pm Thursday I called from work to hear from a lady who had to go find my suv. To find out they hadn’t touched it! Parts came in at 3:30 pm is what I was told. The tech to do the recall was off Wednesday too! So today, Friday I am to get my suv back! Three days later. I get a quick call now my bill is over $1,000, recall isn’t done, and alignment wasn’t needed…..still waiting seven hours later for manager to call me. Recall wasn’t done because manager said someone’s recall was more important than mine…legit what the guy told me on the phone. Wendy was very nice and seemed embarrassed! I bought the “best” warranty which hasn’t covered anything. I can’t believe the recall wasn’t fixed. I paid out of pocket the first time. Now the recall is issued and no one fixed in three days! Even more disgusted that no one has returned my call.read more

Kyle Hockenberry

20:52 11 Dec 23

Dropped my vehicle off for further diagnosis of steering issues back on September 6th on the day they wanted it. As a... mechanic I gave them all the fault codes qnd everything I knew they would need to know to pin Point the issue. 3 months later with little to no contact with anyone, multiple voicemails I left with no call back, I had to call the HR department to get ahold of the service department to only find out the same thing they told me 2 months ago and they would get to it tomorrow. If I would of known it would take this long with no result I would have taken it elsewhere. As of now I still don't have my vehicle back.read more

Tyler and Kim Newcomer

15:03 10 Dec 23

Keystone not only had the best price in the area for our truck, their customer service was unmatched. Keystone... Kindness is a real thing. We left there feeling confident that we got a great vehicle, at a great price, and from a dealership that cares about their customers.read more

Donald Steele

10:38 29 Nov 23

I had my new truck in there back on August 8, 2023 for the rear axel going out one at 16,000 miles, the ONLY 2 people... that would help us out were the general manager Clint and the service writer Kevin, these two guys happen to be men of color, it seemed like the place had an overall feeling of the “good ol boy” attitude.I am a Native American from Minnesota and I was put to the side when trying to ask others for help when Kevin or Clint weren’t available.I called there today to thank the general manager Clint for all of his help and going out of the way for us, but I was sadly told that they let him go, that this dealership is only going to employ “white” people and stay away from hiring minorities.If you’re a white person, this dealership is for you, if you’re a minority, you will be treated differently.thank you,Donald SteeleI’m also going to be contacting the Native American Tribes around chambersburg to let them know of this as well as the NAACP with regards to letting the GENERAL MANAGER go and replacing him with a “WHITE” person.It was really convenient for you to mention that you had other minorities working there, but none of these people are in a position of managers or General Manager.I had even called FORD MOTOR COMPANY TO TELL THEM ABOUT THESE TWO INDIVIDUALS WHO LITERALLY WENT OUT OF THEOR WAY FOR LE AND MY WIFE WHO ARE FROM MINNESOTA, and only these two treated us as family and put us at ease, and then you let that person go.I would NEVER GO BACK TO YOUR DEALERSHIP EVER AGAIN.But like I said, I’ll be contacting the area Native American tribes and the NAACP TO PET THEM KNOW HOW YOUR COMPANY STILL ALLOWS RACISM TO BE ACTIVE IN THAT ENVIRONMENTread more

Hope

00:02 16 Nov 23

This is our 3 car purchase from Keystone Ford. The staff there is always super friendly and helpful. We have had a... great experience every time and always get quality vehicles.read more

Michael Garcia

17:00 23 Oct 23

It was awesome having the mobile service. It would have taken me a 1/2 hour drive to the shop x2 and waiting a couple... of hours for the work to be done. This is a wonderful option.read more

Scott Erney

19:12 19 Oct 23

Great buying experience at Keystone Ford! Frank Blood was a pleasure to work with. When I'm in the market for another... vehicle, this will be the first place I look! 5 stars!!!read more

J Miller

15:05 14 Oct 23

Been dealing with Keystone Ford for many years. Always a great experience. Most recently great service from Frank.... Thank you Keystone.read more

Justine Miller

15:01 14 Oct 23

Keystone Ford was great in helping me purchase a vehicle. Frank was very knowledgeable and helpful. Very pleased with... the kindness and service provided!read more

Terry

21:13 12 Sep 23

Have now had my vehicle in to them 3 times over the past few years for manufacturing defects and recalls. On two of... those occasions, they have taken several months to run the diagnostics and/or complete the repairs.My car has currently been sitting in their lot for 3 1/2 months, and they have still not even run diagnostics on it. They have made assurances that they would get to it "in the next couple days" on at least 4 occasions separated by multiple weeks. It has now been nearly 3 months since the first of those assurances, but it is still sitting untouched in their parking lot. During this time, their sales department has sent multiple e-mails asking if I would be interested in buying a new car, and I have received multiple letters in the mail reminding me about upcoming regularly-scheduled maintenance and open recalls, prompting me to get the service scheduled at Keystone.I have no idea how a business continues to operate with this level of incompetence.read more

Mark Richards

19:10 06 Sep 23

I have worked with keystone ford for the last 12 years. They have been an absolute pleasure to work with.

L. D.

20:24 29 Aug 23

I have purchased numerous vehicles from Keystone Ford and they are always great to deal with in every aspect! I will... always look for a new or used vehicle at Keystone before I look anywhere else.read more

Adam Brown

04:13 29 Aug 23

I’ve purchased many vehicles over the years but my experience with my salesman Frank Blood was smooth and a very easy... one. After signing paperwork to purchase my vehicle I excitedly hopped in to drive home. It was only then I noticed a very easy to miss issue with my touch screen radio. Frank came right back out, checked it out and within at most two minutes he issued me paperwork to present to service about my problem. It wasn’t a cheap or quick fix. However, I was able to get a great loaner to drive while the issue was solved. The bill on the issue was around $1800 to fix. I PAID ZERO!! Communication was great during the time to fix and was super easy and made everything very low stress. I would never hesitate to return to purchase another I would certainly look for Frank when I do!read more

Tami Noll

13:23 01 Aug 23

Do not return calls. Has had my car for months and still not done anything. Called corporate, they called with... solutions, still nothing. I am a single mom with special needs children and this is my only transportation. I will never deal with them again after this.read more

Robi Sellers

20:35 31 Jul 23

Terrible. Won't be going back. Everyone acts like youre just a pain while there. Im having problems with a 2021 Ford... transit. Tried to set up a appointment over the phone, left my info, no call back for days. So I stopped in. Was able to schedule to have it looked at 2 weeks away. Showed up and waited 2 hours. Said it needs parts, they'll call me when they're in. In the meantime they lost my key fob for my personal jeep. All I got from them was "we can't find it." No sorry or nothing. Here we are almost 4 weeks later with no call. I call in, they forgot to order the parts. Then they try to schedule me 2 weeks from now yet again. No. I asked to pick up the part myself, being a mechanic and they said no due to warranty work. I'm gonna try the other two Ford dealerships in the area.read more

Brenton Lehman

22:10 20 Jul 23

Did not have a good experience at this dealership on an attempted repair. Took to them to get an estimate on a repair... to the ac system. Extremely hard to get ahold of the service department. Did not get back to me the day they said they would. When they did call me with an estimate they hadn't even looked at the AC system but a totally unrelated issue I hadn't even asked them to address. Took another day to get the AC estimate. Which then came in double of any other local shop. I don't like to leave poor reviews but did not have a good experience here.read more

brenda hardy

19:56 20 May 23

I received and email from Keystone Ford about buying a new vehicle , so I called and spoke to Jack the salesman told... him what I had and what I wanted to keep my payment at and he was able to give me a great deal on a 2023 Bronco, I am very happy ! If you are looking about buying I suggest you go through Jack as he is up front and does an awesome job to get you what you want!!read more

Heidi Wheeler

00:07 13 May 23

As my wife posted on a social media site, sometimes "Thank you" isn't enough. Bottom line, THANK YOU Clayton, Clint,... Sam, and Jack with Keystone Ford!In late April one of our vehicles broke down. That same day Clayton heard what happened and contacted my wife to see what Keystone Ford could do to assist. Unheard of!This vehicle was just the latest vehicle we have purchased from Keystone Ford. Within a couple days and multiple conversations with the Keystone Ford team, we had a plan in place and a resolution that was more than we could have ever expected or asked for.What started as a lousy situation for us, ended with our deepest respect and thanks to the Keystone Ford team. We cannot express enough gratitude to Clayton, Clint, Sam, Jack and the entire Keystone Ford team. You have our complete trust and we will absolutely purchase more vehicles from Keystone Ford!read more

Daniel Crouch

15:50 11 May 23

I will never purchase or have a vehicle serviced at this location again.I had an online appointment for my Kia for... 11:30, plus I got a confirmation. When I arrived I was told not to use the online system. Then I was given to Richard because he handles fleet cars. Richard stated he does not do online appointments and could squeeze me in several hours later.I purchased a Ford Edge here over a year ago and never had problems getting my fleet car serviced. Richard was very rude and inflexible. He should be fired. I will ensure the Fleet company is aware of this location and Keystone will never have my business again.read more

Lily Chang

01:32 01 May 23

Awesome dealership. Salesman Sam is awesome. He is knowledgeable, courteous and efficient. Finance Michael is also... knowledgeable, courteous, and efficient. Fast and easy. No nonsense. Great experience.read more

Tracey Spitalsky

20:35 13 Apr 23

I can't say enough good things about Jack Alexander at Keystone Ford. From the moment he was given my name to contact... me about ordering a 2023 Ford Escape, he could not have been more attentive or helpful. Any question I had, he emailed me back very quickly. He contacted me the morning the vehicle arrived to set up a delivery date. Upon picking up the Escape, he sat with me very patiently to explain all of the features. With me being a tech dummy, he deserves an award! My husband and daughter plan to order their new vehicles from Mr. Alexander. He is an incredible salesman and I am very thankful he was tasked to assist me with my purchase. And for the record, I love my Ford Escape!Much thanks to Jack Alexander and to Keystone Ford for caring enough about their customers to have someone like Mr. Alexander!!! I highly recommend everyone to make their car purchase here with Mr. Alexander.Tracey Spitalskyread more

Steve Houser

22:27 24 Mar 23

The salesman Bill was very nice not pushy at all and I appreciate that. I scheduled a delivery of a vehicle for 5pm I... called first thing that morning to discuss a concern with the vehicle before my appointment that day I was told the sales manager would talk to me that evening at 5 when I got there I was OK with that. I show up at 5 and the sales manager is gone for the day so I never spoke with them before the papers were signed. I was told to call the service manager 2 days later I don't feel it's my responsibility to chase him down after I made an effort once to speak with him. A little careless about the customer if you ask me.read more

Philip Shorten

12:58 10 Mar 23

Brilliant experience at Keystone Ford. Sam and Jack were very professional, knew the stuff , took care of my wife and I... and we walked out a little while later with a Mustang that we are very with. Would highly recommend this dealership- we drove out or state to visit them and it was 100% worth it. Thank you all !!read more

Eric Brown

14:36 02 Feb 23

We had an awesome experience at Keystone Ford. Jack was our salesperson and did an amazing job from his knowledge of... the vehicle to the final deal. Michael was our finance person and was just as awesome. The entire experience was great and the atmosphere and music made it even better. Thank you so much.read more

K B

22:36 23 Dec 22

Thanks for taking care of us (Red Ford Edge) -Shout out to Kevin and your team of advisers for being honest and doing... what they can in keeping customer service focused.read more

Tim Hill

17:23 24 Nov 22

The dealer was great from day one . They honored sticker price on a vehicle they could have made a lot more on .Frank... my sales guy was great to work with as well as the owner Mr Black who personally got involved when a few things didn’t come from the factory right when the order got switched to a 22 from a 21 .Keystone Ford did a great job all the way around !read more

M Livengood

01:14 11 Nov 22

Thank you keystone ford! Especially, thank you Jack Alexander for your time and dedication! I feel like you and your... team pulled together a quick sale for us. Chris showed up at 11:30 to start working with you. When I spoke with him he had nothing but great things to say about you. I felt comfortable and confident that you were going to be honest and straight forward. Chris and I were hopeful to find a lightning at a great deal, and casually looking around. Unfortunately, we were not finding much of anything. Yesterday morning I had accepted the fact that I’d get one eventually, who knew that by 8pm I’d be driving home in the truck I wanted. Again, I am thankful for the family atmosphere, the willingness to work with us, and for your patience. It took a team effort to bring it full circle, and you guys were amazing!read more

Kellie Spalding

18:10 27 Oct 22

Keystone Ford made buying a truck simple. This has been the third purchase from them and we were pleased with all of... them. Jack Alexander was our salesman and he explained everything and is even following up if we had any questions. I would highly suggest dealing with them.read more

Rhonda Royer

17:52 30 Sep 22

Seriously the most useless dealership I have been to. I took my 2021 Explorer ST in for an oil change, and when I... started the vehicle, there was a whistling from the seat area. They looked at it and said that it was the seat cooler, and that they didn't have "anyone heavy enough to have broken that part" in their dealership. I explained that I had been using the seat cooler and never had a problem until I took it to them. They said they would order the part. I had to call back, twice, and miraculously after the second call, they had "just received the part that day" and could schedule the repair. In the meantime, I took the truck back for a recall appointment, which I was told would take less than an hour. Three hours later, I was finally leaving. I have received multiple calls from Koons Ford (where I purchased the vehicle) about the recall needing to be done, and when I checked with Keystone, they said that the recall work was done but never submitted. I cancelled my seat cooler appointment when they said they would be charging me as it was "not their fault". At this point, I'm returning to Koons, as I don't trust a word from Keystone. Don't waste your time with this place, where the right hand doesn't know what the left hand is doing.read more

William Barnes

20:03 22 Aug 22

Clayton and the entire sales team at Keystone Ford went over and above to make purchasing my new Bronco very easy. From... the initial order to the delivery they kept me updated and informed so that I could be kept in the loop. I highly recommend giving them an opportunity if you're in the market for a Ford.read more

Gail Beck

22:10 01 Aug 22

I virtually never give five stars because I believe there’s always room for improvement. In this case I came close. We... called Monday morning, got an appointment for Friday, took the car in Tuesday and told them to get it in as soon as they could. It was ready Thursday, we picked it up Friday. I have driven it a number of miles and all seems in order. The experience was totally satisfying. The car is a 2015 C-Max which I love.read more

Lewis Kauffman

15:28 01 Aug 22

My first new vehicle in many years and Keystone Ford made it a total pleasure! From the salesman to the manager,... everyone was so helpful answering my questions and making sure my new truck was exactly what I wanted. If you want a great car buying experience, Keystone Ford is the place to go!read more

Dinean Wright

20:28 24 Jun 22

The customer service here is excellent. The service writer Kevin is top notch and always goes above and beyond and he... always makes sure to take care of everything your car needs that he possibly can while it’s there, he even got my inspection taken care of while my car was in there. I couldn’t be any happier.read more

Al Zeis

14:39 23 Jun 22

Great place to do business. Communication was amazing, I never stepped foot into the dealership until we had a firm... deal in place. Once I arrived to test drive and buy the car I was there less than an hour. Thank you all for your great serviceread more

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